Refund Policy
This Refund Policy outlines the terms and conditions applicable to cancellations, refunds, and booking modifications made at Villa`s By Cassia, located at Ganeshpuram, west, Sports College Rd, Gorakhpur, Uttar Pradesh 273004. By confirming a reservation with us, you agree to comply with the refund terms detailed below.
Full Refund Policy
Cancellations made at least 14 days prior to the scheduled arrival date are eligible for a full refund.
Partial Refund Policy
Cancellations made at least 7 days prior to the scheduled arrival date are eligible for a 50% refund of the total booking amount.
Non-Refundable Bookings
Cancellations made within 7 days of the scheduled arrival date or in case of a no-show are strictly non-refundable.
Early Departure Policy
Guests choosing to depart earlier than the confirmed check-out date will not be entitled to a refund for unused nights.
Special Offers & Promotional Rates
Reservations made under promotional, discounted, or special offer rates are non-refundable unless explicitly stated otherwise at the time of booking.
Reservation Date Modifications
Requests to change reservation dates are subject to room availability and prevailing rates. Any applicable difference in tariff or service charges must be borne by the guest.
Non-Refundable Rate Plans
Certain rate plans or packages offered by Villa`s By Cassia may be classified as non-refundable regardless of the cancellation timeline. Such conditions will be clearly communicated during the booking process.
Group Booking Refunds
Refund terms for group reservations may differ from individual bookings. Guests are advised to review the signed group agreement or contact the hotel directly for clarification.
Force Majeure Circumstances
In the event of unforeseen circumstances such as natural disasters, government restrictions, pandemics, or other force majeure events, Villa`s By Cassia reserves the right to offer credit vouchers, rescheduling options, or alternative solutions instead of direct refunds.
Refund Processing Timeline
Approved refunds are typically processed within 7 to 10 business days. The actual credit time may vary depending on the guest’s payment method, bank, or financial institution.